Privacy notice

This Website Privacy Notice applies to the Canada Deposit Insurance Corporation (“CDIC”) website located at www.cdic.ca. CDIC is committed to providing a website that respects the privacy of visitors. 

CDIC is a federal Crown corporation and is required to abide by the Privacy Act (the “Act”). This Website Privacy Notice applies to the collection, use and disclosure of personal information through CDIC’s website (as well as related online activities). In addition, CDIC may supplement this privacy notice with other privacy notices for specific online activities.

Personal information

Personal information is information that makes it possible to identify a user, such as a name, mailing address, email address, telephone number, fax number, credit card number, information contained in a resume and personal opinions. 

CDIC may collect, use and disclose personal information under the authority of the Canada Deposit Insurance Corporation Act and, in the case of website security, pursuant to section 161 of the Financial Administration Act. CDIC protects personal information with security safeguards appropriate to the sensitivity of the information. 

CDIC does not contact individuals to request their personal information. CDIC also will not sell or rent your personal information to anyone. Providing personal information to CDIC is voluntary. 

In accordance with the Privacy Act, visitors have the right to request access to any personal information CDIC may have about them, and the right to request corrections. 

Through the federal government publication InfoSource, CDIC publishes personal information banks (“PIBs”) which list all the types of personal information collected by CDIC.

IP Addresses

CDIC employs software programs that monitor network traffic and detect unauthorized attempts to upload or change information, or otherwise cause damage to the CDIC website. These programs record the IP addresses of computers that visit the CDIC website. They also record the date and time of visits, the pages viewed, and the browsers and operating systems used by visitors. We do not attempt to link this information to the identities of individual users.

IP addresses of visitors may, on occasion, and on an anonymous basis be used by CDIC to produce statistical reports to allow us to evaluate the geographical origin of visitors to the CDIC website.

Visitor IP addresses are also recorded by the Google Analytics software installed on the CDIC website.

In cases where services are provided by organizations outside of the CDIC website, such as third-party websites such as social media platforms or mobile applications, IP addresses may be recorded by the web server of the third-party service provider.

Cookies

Cookies are used to track how our visitors use the CDIC website, including to determine sites previously visited. A cookie is a file that may be placed on your hard drive without your knowledge by a website to monitor your use of the site. The cookies we use do not allow us to identify individuals. They are compiled into statistical information on traffic patterns and are used to assess and improve the efficiency of the site.

CDIC uses two types of cookies:

• Session cookies – These are used as an integral part of the identification process for some of our online applications. This is for security purposes to determine that you are who you say you are and to provide you with your confidential account information during an online session. No personal information is kept in session cookies and they are stored only in your browser’s temporary (cache) memory. When you log out of your session, the cookie is no longer valid and is discarded when you close your browser.
• Persistent cookies – These are more permanent and can be re-read when you return to the site that placed them on your computer. The information in them is written onto your hard drive and remains there until the expiry date of the cookie. They are used to identify and provide personalized features (for example, to help us remember which official language you prefer) and for tracking traffic patterns to and from our site. For more information on the tracking we use, refer to the Google Analytics section.

Most web browsers allow you to delete cookies from your computer’s hard disk, to prevent cookies from being recorded on your hard drive, or to receive a warning before they are recorded. If the site visitor deletes or disables cookie files or prevents them from being recorded, their use of or ability to access certain functionalities of CDIC’s website may be affected. 

CDIC cookies are not used to identify you personally, or to track your behavior on other sites.

Google Analytics

Web analytics is the collection, analysis, measurement, and reporting of data about Web traffic and visits for purposes of understanding and optimizing Web usage. Information in digital markers may be used for the purpose of web analytics to remember your online interactions with the CDIC website.

When your computer requests the CDIC website, we collect the following types of information for Web analytics:

• the originating IP address
• the date and time of the request
• the type of browser used
• the page(s) visited

CDIC uses Google Analytics and the information collected is disclosed to Google Inc., an external third-party service provider. Your IP address is anonymized prior to being stored on the service provider’s servers in order to help safeguard your privacy. The information collected is de-personalized by irrevocable truncation of the last octet of the IP address.

Data collected for web analytic purposes may go outside of Canada and may be subject to the governing legislation of that country, including but not limited to the USA Patriot Act.

Information used for the purpose of web analytics is collected pursuant to the CDIC Act. Such data may be used for communications and information technology statistical purposes, audit, evaluation, research, planning and reporting. 

For further information about Google Analytics, please refer to Google Analytics Privacy Policy. 

If you wish, you may opt out of being tracked by Google Analytics by disabling or refusing the cookies; by disabling JavaScript within your browser; or by using the Google Analytics Opt-Out Browser Add-On. Disabling Google Analytics or JavaScript will still permit you to access comparable information or services from our website. You will still be able to access CDIC’s website if you disable your session cookie option, but you might have difficulties accessing certain functionalities of the CDIC website.

We also use the technical extension Google Signals, which enables cross-device tracking. This makes it possible to assign an individual website visitor to different end devices. However, this only happens if the visitor has logged into a Google service when visiting a website and has activated the option “personalized advertising” in their Google account settings at the same time. Even with the personalized advertising option activated, no personal data or user profiles are accessible to us; they remain anonymous to us.

If you do not want Google Signals to be used, you can disable the “personalized advertising” option in your Google Account preferences.

Protecting the security of the CDIC’s website

CDIC employs software programs (i.e., web application firewall) to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the IP address of the computer that has contacted the CDIC website, the date and time of the visit and the pages visited. CDIC makes no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

The information may be shared with appropriate law enforcement authorities if suspected criminal activities are detected. Such information may be used for network security related statistical purposes, audit, evaluation, research, planning and reporting.

Linking to third-party websites

Users who choose to click on links to websites not under the control of CDIC (including, but not limited to our social media accounts) should read the terms of service/use and privacy policies of these third-party service providers and those of any applications visitors use to access them. CDIC uses Facebook, Twitter, LinkedIn, YouTube and Pinterest.

Personal information that you provide to CDIC via social media account(s) is collected to capture conversations (e.g. questions and answers, comments, “likes,” retweets) between you and CDIC. 

Forms

The personal information you provide our contact form is collected under the authority of the Canada Deposit Insurance Corporation Act for the purpose of addressing and responding to your inquiry. It may also be used for policy analysis, research and/or evaluation purposes.

How your information will be used

Your information will be used by CDIC solely to respond to your inquiry.

Type of information collected

Our contact form will collect, use and store the following personal information, including name, email address, province/state/country, and any additional information you include in your subject line and message.

Please ensure that any information you provide is accurate and relevant to your inquiry. Do not include sensitive personal information (e.g., financial details, social insurance number, or medical history) in your subject or message.

The following Personal Information Banks govern the personal information collected through this form: 

• Personal Information Banks listed in InfoSource: Deposit and Beneficiary Records – CDI PPU 005 
• Public Communications – PSU 914.  

For more details on these Personal Information Banks, please refer to Info Source.

Sharing and protection of your personal information

The information you provide will be managed in accordance with the Privacy Act and will only be accessible to authorized employees who require it to fulfill their duties. We do not share your personal information with other government departments or third parties without your consent, unless required by law.

Your rights

Under the Privacy Act, you have the right to access and correct your personal information. For more information on our privacy practices, concerns about those practices, or to make a formal request, please contact us at: ATIP-AIPRP@cdic.ca.

Individuals have the right to file a complaint to the Privacy Commissioner of Canada regarding CDIC’s handling of that individual’s personal information.  

For more information about your privacy rights, please consult the Office of the Privacy Commissioner of Canada’s website.

Changes

CDIC may at any time without notice change this Website Privacy Note. The visitor’s continued use of the CDIC website following the posting of changes to this Website Privacy Notice will mean that they accept and agree to the changes. The date of the last update or change to this Website Privacy Notice is noted at the bottom of this page.

Questions and Feedback

CDIC welcomes questions and feedback. Contact us by mail, telephone or email.

Mail: Canada Deposit Insurance Corporation
50 O’Connor Street, 17th floor
Ottawa, Ontario
K1P 6L2
Telephone: 1-800-461-2342
TTY service: 613-943-6456
Email: info@cdic.ca

If the visitor chooses to send CDIC an email, their personal information will be used by CDIC in order to respond to their inquiry. CDIC does not use the information to create individual profiles, nor does it disclose the information to anyone outside of CDIC.

Emails and other electronic methods used to communicate with CDIC are not secure. Therefore, it is recommended that users do not send sensitive personal information, such as Social Insurance Numbers or dates of birth, through non-secure electronic means.

Last updated: November 2024